Let us be your eyes and ears on the ground.
Our services
Mystery Shopping
Look through the customer lens. Evaluate the experiences through your customer journey, and obtain meaningful, actionable insight. Our programs are equally adept at evaluating offline, online, and mobile touch points, and are flexibly expandable into a market benchmarking exercise.
Customer Survey & Interviews
Get a sense of sentiments. Customer surveys offer valuable insight for your brand to stay on top of market trends, sentiments, and opportunities. Learn of your customers’ preferences. Surveys can be administered in-person (aided) or digitally (unaided) via mobile, QR codes, or EDM.
Audits
It all begins with an idea, a vision. Your brand has got set operational standards and regulatory guidelines. Our audit programs serve to ensure such standards are checked upon and validated, helping you identify gaps, reduce regulatory risks, and create paths for improvement.
Fieldwork Support
Our strength lies in our people. Leverage our field force and robust recruitment network for your data collection and recruitment needs. We work collaboratively with market research and brand partners, extending expertise and dedicated resources, to deliver on the fieldwork goals.
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