Be part of the Nota team

Join us as an evaluator

Mystery shopping is the process where regular folks like you and us are paid to be “undercover customers” and experience a brand whilst observing and noting the product and service quality.

As an evaluator for Nota, you lend your eyes and ears towards providing meaningful insights to our brand partners. Beyond getting incentivised to experience the world’s leading brands, you in fact play an important role in how our brand partners optimise their consumer journey.

Evaluator Journey

  • Apply

    As an Evaluator, you onboard, get certified, and work with us as an Independent Contractor.

    Each month we will have various evaluation assignments available that you may apply for. More than that, you may also expect opportunities to participate in activities exclusive to our Evaluator community.

  • Prepare

    Once the mystery evaluation or audit assignment is confirmed, you will receive project details from the team. You review the project guidelines and questionnaire prior to your visit.

    You would also have your mobile phone ready for possible photo-taking and voice-recording requirements during the assignment.

  • Evaluate

    You perform the evaluation at the assigned location. You share your experience with us by completing the questionnaire with the supporting details.

    You get paid upon finalisation of your report by our team, who would also assign you a grade basis the report quality. Good grades afford you a better shot at securing the next assignments!

Enjoy the following perks of being an Evaluator, and more.

Extra cash and the goods.

You earn from successfully completing your mystery shopping or audit assignments. Even better, certain assignments may have you purchase goods or experiences that you will be fully reimbursed for!

Insights from the inside.

As an evaluator, you get the opportunity to learn first-hand about various leading brands. Beyond learning about their service and operational standards, site visits hosted directly by the brands for training purposes are a frequent occurrence.

Fun and flexible.

Apply for assignments as and when you like. Perfect flexible complement to your day-to-day schedule. As a bonus, you can also look forward to fun activities organised exclusively for our Evaluator community, making meaningful connections along the way.

 

Requirements

• You must be 18 years of age or older.

• You will need a mobile device with access to the internet (e.g. smartphone, tablet, laptop) to access assignments and submit your reports.

• You will need to responsibly meet assignment deadlines, be honest and objective, professional and discreet.

• You will need a keen eye for detail and a good command of written English.

 

Your acute observations could make all the meaningful difference to the brand.

FAQs

 

What is Mystery Shopping?

Mystery shopping is the process where qualified independent contractors are pre-recruited to covertly evaluate the various service and operational elements of a brand across its customer experience journey. While posing as a regular customer, the mystery shopper visits an establishment to observe and measure the service and operational quality in its overall environment.

How can I become a mystery evaluator?

You must be 18 years of age or older and reside in Singapore. As an Evaluator, you will work with us as an Independent Contractor, and not an employee.

Do I have to pay to register?

No, registration as a Nota Evaluator is free.

How do I apply for assignments?

Upon registering, you can log in to our online portal to complete basic mystery shopping training and certification. Post which, you may check the Job Board for available assignments. Kindly read and understand the assignment details and requirements prior to applying to mitigate any risk of incompleteness. We recommend that our Evaluators apply only for assignments that they are comfortable with acting out the persona for.

How long does a mystery shop or audit take?

The time taken to complete a mystery shop or audit varies basis the type and complexity of assignment. It could be a brief 10 minutes for a mystery call to a bank, or up to a full 24-hour day for an overnight hospitality audit at a hotel.

How much can I earn per assignment?

The Evaluator fee is closely proportionate to the amount of time necessary to complete the assignment, and its complexity. For instance, you are likely to earn more from an assignment that requires you to pretend to be a fraudulent customer at a bank, compared to an assignment which involves you as a regular customer at a fashion retail store.

All payments for assignments completed are on a per evaluation or audit basis. In some cases where prior specified, client-reimbursed purchases are included.

Join us as an evaluator